Refund policy
Our Refund Policy 🖤
Your satisfaction matters more to us than any single sale. As a family owned business, we want every Giulia customer to feel taken care of, and that's the spirit behind every line on this page. If something goes wrong, please reach out. We promise to listen, work with you, and find a resolution that feels right.
30 Day Satisfaction Guarantee
At Giulia, your satisfaction is our priority. If you're not completely happy with your purchase, please contact us within 30 days of receiving your order and we'll work with you to resolve the issue.
Depending on the situation, resolutions may include a replacement, a partial refund, a full refund, or store credit. Every case is unique, and we evaluate each one with care.
To start a conversation, email us at support@giuliaofficial.com or call +1-315-352-8786.
Lost or Missing Orders
If your tracking shows the package was delivered but you cannot locate it, we recommend trying these steps first:
Check around your front door, mailbox, side and back entrances
Ask household members and neighbors if they may have received it
Wait 24 to 48 hours, since carriers occasionally mark packages "delivered" before they actually arrive
Contact your local post office with your tracking number
If your package still cannot be located after that, please email support@giuliaofficial.com with your order number. We'll open an investigation with the carrier, and if your package cannot be located through the investigation, we'll send a replacement or issue a refund at no additional cost.
For packages confirmed delivered to the correct address, we may not be able to issue a replacement or refund in every case, but we'll always do our best to work with you toward a fair outcome.
Damaged Items
If your order arrives damaged, we're so sorry. Please contact us within 15 days of delivery and we'll make it right.
Please send:
Clear photos of the item
Photos of the packaging
Your order number
We'll review and respond promptly with a replacement, refund, or another solution that works for you. Claims submitted after 15 days may not qualify.
Incorrect Items
If you received the wrong item, please contact us within 15 days of delivery with:
Your order number
A description of the issue
A photo of the item received
We'll ship the correct item at no additional cost or work with you on another solution.
Shipping Delays
Standard delivery is currently taking an extra 1 to 2 weeks longer than usual due to current tariffs and international shipping conditions.
While we work hard to ship every order quickly, shipping times can be affected by carrier delays, customs processing, weather, or other circumstances outside our control. Giulia cannot guarantee delivery by a specific date.
Once an order has been shipped, it cannot be modified or canceled. If your order hasn't arrived within 21 business days of the ship date, please reach out and we'll personally investigate.
VIP Membership Charges
Your Giulia VIP Membership is billed monthly until canceled. You can cancel anytime through your Membership Cancellation page, by calling +1-315-352-8786, or by emailing support@giuliaofficial.com.
Cancellations submitted at least 3 business days before your next billing date will prevent the next charge.
If you have questions about a VIP charge, see one you don't recognize, or feel a charge was made in error, please contact us before disputing. We promise to listen and work with you on a fair resolution.
Charges from Giulia may appear on your statement as "giuliaofficial.com." If you don't recognize a charge, that's the most likely source.
Sale and Discounted Items
Items purchased on sale or with a promotional discount are generally final sale and not eligible for refunds or exchanges, except for damaged, incorrect, or lost orders, which are always covered.
International Orders
International orders are generally considered final sale due to shipping and customs complexities. If an international order is lost in transit and confirmed undeliverable by the carrier, a replacement may be issued.
How to Reach Us
If you have any questions about your order or this policy, please reach out through our Contact page, by emailing support@giuliaofficial.com, or by calling +1-315-352-8786 from 9 AM to 9 PM EST, Monday through Saturday.